Engagement overview
About the client
Business objective
Implement a comprehensive and scalable solution for media services
Enhance trust, safety, and service delivery for Amazon Prime Video
Provide localization and access services
Deliver a secure and scalable hybrid platform
Optimize operations across Amazon Prime's diverse media offerings
Business solutions
Rigorous asset conformance and quality control, addressing audio/video issues, subtitle formatting and synchronization, translation accuracy, dubbing quality, visual asset integrity, and metadata precision.
Meticulous compliance process for diverse content types, ensuring adherence to region-specific regulations and cultural sensitivities.
Accurate content classification with descriptors and maturity ratings, offering the end users an informed and better viewing choice and experience.
Expert validation of video assets according to marketplace-specific schemas and delivery requirements for global and classic markets.
Efficient content deployment across 200+ countries in 15+ languages, including localized asset management and subtitle quality assurance for a high volume of movies monthly.
Streamlined communication with partners through comprehensive QC and packaging checklists.
Advanced 4K upscaling services, preserving original color integrity using cutting-edge technology.
Implemented robust content security measures with secure facility operations, restricted access, and dedicated project areas, achieving a highly sophisticated security posture.
Earned prestigious industry certifications, including Trusted Partner Network (TPN) membership, ISO certification, and SOC 2 compliance.
Gained recognition from leading global industry analysts for excellence in security and operations.
Utilization of cloud-based platforms and industry-leading tools
Consistent adherence to stringent turnaround times for various content types, from feature films to day-after-broadcast shows.
Seamless transition to a remote working model during the COVID-19 pandemic, maintaining peak security and delivery standards.
Tech stack
Business outcome
- Achieved 100% on-time delivery within agreed turnaround times
- Reduced turnaround time by 50% through automation
- Consistently maintained a 99% service quality rating across all managed assets
- Implemented the File Based automation tool Pulsar for rapid checking, sorting in-depth verification
- Maintained zero audience-reported issues and security breaches