Responsibilities

• Collaborate with clients to gather and document business and system requirements, converting them into functional specifications and technical requirements
• Function as a consultant for potential clients by probing their needs and pain points, proposing innovative solutions, and developing comprehensive business analyses that identify challenges, opportunities, and corresponding solutions
• Act as a liaison between Operations, IT, and stakeholders to align requirements and goals, and collaborate with design, development, QA, and system teams to meet project milestones
• Conduct project-level analysis and produce the necessary documentation, including business requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans
• Identify ways to increase adoption and customer satisfaction and conduct functional/technical feasibility studies for new products and services
• Ensure early engagement with stakeholders to align deliverables with business case benefits and ensure achievable requirements, maintaining effective communication across all management levels throughout the project
• Prepare functional artifacts such as BRD/FSD with accompanying business process flows and prototype requirements to generate wireframes
• Analyze existing and proposed systems to conduct Gap Analysis, prepare the Delta (change requirement) Documentation, and manage the change control processes
• Identify opportunities in the current engagement to cross-sell or upsell TO THE NEW’s offerings
• Ensure project quality and adherence to defined governance, process standards, and best practices throughout the project lifecycle
• Monitor and report on key project metrics including risk, scope, schedule, quality, and customer satisfaction from inception through closure

Requirements

• BE/B.Tech/MCA/MBA with 6+ Years of related experience
• Ability to convert vague business requirements into detailed specifications and apply basic UX knowledge to align user problems with business needs, presenting user-centric solutions
• Proficient in Agile Methodology with experience in wireframing, prototyping, and a solid understanding of tools, trends, and technologies for both wireframing and mock-up development
• Knack at identifying and prioritizing technical and functional requirements.
• Experience in cost-benefit and viability analysis
• Experience in conducting interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
• Basic knowledge of SQL and Excel Skills (Basic Formulas, VLOOKUP, Pivot Tables, Chart/Graphs, and Conditional formatting)
• Strong communication, documentation, and presentation abilities coupled with interpersonal finesse, a consultative approach, and adept analytical and problem-solving skills