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Salesforce Marketing Cloud (SFMC) offers two powerful automation tools: Journey Builder and Automation Studio. While both streamline marketing processes, they serve distinct functions. Journey Builder excels at real-time, personalized customer engagement, enabling dynamic, event-driven interactions. Automation Studio is best...
The average consumer expects value and relevance in every interaction with a business. Marketing teams can no longer rely on generic and indirect marketing as consumers demand interactions that resonate with their needs and perspectives. This shift has made personalized customer journeys a necessary component of successful marketing...