Shivam Kumar is a Deputy Manager- Service Delivery at To the New pvt. td. company with more than 10.5 years of experience in managing Delivery & Operations, AWS Cloud Operations, DCOPS Team. Possessing outstanding Leadership and client relationship management skills, along with expertise in Team/People Management, Service/Process improvement, Cloud Solutioning, Business Continuity / strategy planning, ITIL Process (Incident/ Problem and Change Management) People Management, Vendor Management, Cost Management, SLA Management, Ticket Auditing, Server Monitoring, L1 level Troubleshooting.
Getting started with AWS RUM In today's world of Application and website usage, almost everyone is using some or other application or website, so it becomes essential for an organization to understand how the application/website is being used at the end user end, what improvisation that can be done to improve end-user experience. Real...