Cloud Managed Services

What we Offer

TO THE NEW helps businesses from security threats, data loss, and downtime to maintain their business continuity. With extensive experience in Public Cloud Infrastructure, our teams work 24x7 to monitor and manage your applications and infrastructure to ensure great user experience. Our comprehensive managed services suite covers AWS, Azure, Linux, and a range of other technologies.

Cloud Managed Services
- Comprehensive Server Health Reports
- Proactive Measures Based on Monitoring Trends
Linux Service Management
- Comprehensive Reporting on Server/Application Health & Availability
Database Service Management
- Performance Optimization & Recommendations
- Service Assurance
Security Managed Services
- Comprehensive Security Management Suite for Assets Hosted on Cloud

Our Cloud Capabilities

AWS Premier Consulting Partner
Google Cloud Partner
Microsoft Cloud Solution Provider

Key Highlights

24x7 Infrastructure Monitoring
Maximum uptime with predefined SLAs
Incident Handling & Resolution
Ticket-based customer web console access
IT Services Management
Key infrastructure metrics and dashboards in real-time
Application Support
Proactive monitoring with 24X7 service desk support
DevSecOps
Enhances security controls for data, compliance and infrastructure access
Security Audits - CIS, SG and IAM
Reports with visibility on key infrastructure metrics

We provide complete transparency

Dedicated Console
We offer a dedicated console with a view of all the tickets reported by the customer’s organization
Phone Channel Integration
We automatically log a ticket whenever a customer calls our helpdesk numbers
Knowledge Base
We provide detailed Knowledge base & FAQs to all of our customers for preemptive query resolution
Surveys & Feedbacks
We regularly conduct Customer Satisfaction surveys and use their valuable feedback for continuous improvement

We keep your business up and running

Issue Type	Issue Definition	Response SLA	Resolution SLA
P0 (Critical)	The outage of a critical application impacting all users	15 minutes	4 hour
P1 (High)	Degradation in performance of a critical application or outage of a non-critical application impacting majority of users	30 minutes	8 hours
P2 (Medium)	Degradation in the performance of a non-critical application	60 minutes	16 hours
P3 (Low)	Bugs or workflow errors which are not show stoppers and impact very limited users	120 minutes	24 hours

Our AWS Partnership

We have 10+ years of experience on AWS Cloud, with 80+ AWS certified Architects and 300+ AWS accredited Engineers. TO THE NEW is an “AWS Premier Consulting Partner”, which is the highest tier of AWS partnership with certified competencies.